Open Package Policy

At Second Bloom, we offer an Open Package Policy to ensure your satisfaction with your purchase. Once your order arrives, the courier will wait for up to 10 minutes, allowing you to open the package, inspect the items, and even try them on.

If you are unsatisfied, or if the size does not fit, you can return the items directly to the courier. Please note that you will be responsible for covering the shipping fees in such cases.

Important Details for Returns

• Returns are only allowed under the Open Package Policy. Once the courier leaves, returns or exchanges will no longer be accepted.
• All returned items must have the Second Bloom ticket intact, be in their original condition, and packaged as received.
• Final sale items, such as dresses, are not eligible for returns or exchanges.

Damages and Issues

Inspect your items thoroughly during the Open Package period. If an item is damaged, defective, or incorrect, please notify the courier immediately and contact us at support@secondbloom.shop with the following details:

• Reason for return
• Order Number
• Phone Number
• Item(s) being returned
• Exact delivery address

We will address any issues promptly to ensure your satisfaction.

Fair Use of Return Policy

Our goal is to ensure a fair and enjoyable shopping experience for all customers. This policy is in place to maintain balance and prevent misuse. We reserve the right to limit returns for customers who frequently request refunds, exchanges, or store credits.

Policy Updates

Second Bloom reserves the right to amend or update this policy at any time without prior notice. We recommend reviewing this policy periodically for any changes.

Thank you for your understanding and cooperation.