Return Policy

You have 14 days from the date your order is delivered to decide if it’s right for you.

Please note:
For all returns, you are responsible for both the original delivery fee and the return shipping cost. In addition, a handling fee of 25 EGP will be applied to each return request.

Return Conditions

To qualify for a return:

• All items must have the Second Bloom tag intact.
• Items must be in their original condition
• Items must be returned in their original packaging as received.
  

Refunds

Once your returned item has been received and inspected at our warehouse, your refund will be processed via Instapay within 3–5 business days.

We will refund your payment after deducting the original delivery fee, the cost of return shipping, and a 25 EGP handling fee.

Exchanges

Please note that we do not offer exchanges. Each order and return is processed separately, and our courier company does not allow swapping items for new ones within the same transaction. If you wish to order a different item, you will need to place a new order and return any unwanted items separately

Damages and Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately with the details above so we can address your concerns promptly and ensure your satisfaction.

Fair Use of Return Policy

Our return policy is designed to ensure a positive and fair experience for all customers. We reserve the right to limit returns if we notice frequent or excessive return activity.

Customer Courtesy

We kindly ask that you respect our return policy and treat our team and delivery associates with kindness and consideration. We are here to support you and make your Second Bloom experience as smooth and enjoyable as possible.

Policy Updates

Second Bloom reserves the right to amend or update this policy at any time without prior notice. We encourage you to review this policy periodically for any changes.

Thank you for your understanding and cooperation.