At Second Bloom, your satisfaction is important to us. If you’re not completely happy with your purchase, you can return eligible items within 14 days of delivery.

14-Day Return Policy

You have 14 days from the date your order is delivered to decide if it’s right for you. To initiate a return, simply contact us at support@secondbloom.shop OR send us a message on WhatsApp at +201 044229914 with your order details.

Please note:
For all returns, you are responsible for both the original delivery fee and the return shipping cost. In addition, a handling fee of 25 EGP will be applied to each return request.

Return Conditions

To qualify for a return:

• All items must have the Second Bloom tag intact.
• Items must be in their original condition
• Items must be returned in their original packaging as received.
  

How to Request a Return

To process your return, please email us at support@secondbloom.shop OR send us a message on WhatsApp at +201 044229914 with the following information:

• Reason for return
• Order number
• Phone number
• Item(s) being returned
• Exact delivery address

We will guide you through the next steps as soon as we receive your request.

Refunds

Once your returned item has been received and inspected at our warehouse, your refund will be processed via Instapay within 3–5 business days.

We will refund your payment after deducting the original delivery fee, the cost of return shipping, and a 25 EGP handling fee.

Damages and Issues

If your item arrives damaged, defective, or incorrect, please contact us immediately with the details above so we can address your concerns promptly and ensure your satisfaction.

Fair Use of Return Policy

Our return policy is designed to ensure a positive and fair experience for all customers. We reserve the right to limit returns if we notice frequent or excessive return activity.

Customer Courtesy

We kindly ask that you respect our return policy and treat our team and delivery associates with kindness and consideration. We are here to support you and make your Second Bloom experience as smooth and enjoyable as possible.

Policy Updates

Second Bloom reserves the right to amend or update this policy at any time without prior notice. We encourage you to review this policy periodically for any changes.

Thank you for your understanding and cooperation.